Firstcomm case study: OpusCapita
“In depth sector knowledge resulted in a successful, cost effective solution ”
OpusCapita, are a Finnish outsourcing company, with pan European network, who specialise inautomating Purchase-to-Pay and Order-to-Cash processes. Having been in business for more than twenty years, they have operations in nine countries and a pan European client base of more than 11,000 customers. To support this size of an operation, OpusCapita have several dedicated international teams of specialist skills, one of which is the Finance and Accounting Outsourcing division. The brief was to find two solutions consultants, one of which would focus on Finland and Sweden, and the other to look after clients in Germany. Additionally they needed to hire a sales consultant who would be responsible for driving new business in Sweden.
OpusCapita have an in-house team with exceptionally niche skills, and usually employ individuals as solutions consultants, who have a track record working for top international accounting consultancies. To narrow it down even more, the client needed someone to hit the ground running, coming from a background in shared service centre design, as well as process redesign evaluation. For the sales role, the client was also happy to consider candidates coming from financial software providers, or who had strong knowledge and professional networks within accountancy and finance. It was very important that all candidates were native to the countries where the roles were based. Firstcomm was engaged by the customer off the back of an internal referral, from someone who had been impressed with our market knowledge and their own experience as a candidate. We were also able to give them the benefit of our expert knowledge in recruiting within the F&A BPO sector, as well as our track record with other Nordics clients.
Firstcomm were successful in this role, through a combination of having a dedicated point of contact for the client, a highly competitive costing model, as well as good old fashioned transparency and hard work. We believe in investing a lot of time with clients upfront, to make sure that we have clarified and understood the brief 100%. We were initially briefed with the solutions consultant role for the German territory. Despite not having a local market presence in either Finland or Germany, we were able to conduct a comprehensive headhunting campaign in the target market. As we also manage our own business costs carefully, we were able to come in at a far more competitive pricing point than in-country suppliers and were able to advise the client on the best ways to keep their recruitment expenditure in check. Satisfied that this pan European approach was working well, the client then engaged Firstcomm for the solutions consultant and sales roles for the Nordics region. The client was happy as not only did they manage to find candidates with very specialist skills, but they also had made a significant savings with their recruitment expenditure, therefore had gained considerable value from the relationship with us.